FAQs

Salud Hydration + Immunity Drink Mix

Q: What makes Salud Hydration + Immunity Drink Mix different from other products on the market?
A: Salud Hydration + Immunity Drink Mix is the perfect go-to for whenever you’re feeling dehydrated and need to refuel. Not only does each packet contain Electrolytes and Coconut Water Powder to support hydration, but we’ve also included Elderberry and Wellmune® to improve immune health. Best of all, it’s not loaded with sugars like other leading brands!  With each serving you are getting 2-in-1 benefits, only 1 gram of sugar, and authentic flavors!

Q: What are electrolytes?
A: Electrolytes are minerals that ionize when dissolved in water. Electrolytes are important because they help: balance the amount of water in your body, balance your body's pH level, and move nutrients into your cells.  Each serving of Salud Hydration + Immunity Drink Mix includes over 400mg of electrolytes, including magnesium, salt, and potassium — plus the added benefits of coconut water powder.

Q: What is Wellmune®?
A: Wellmune® is a leading yeast beta glucan clinically proven to help improve general immune health, maintain overall physical health, protect against the harmful effects of stress, and promote healthy energy levels and mental clarity. Beta glucans are naturally found in foods such as baker’s yeast, shiitake mushrooms, and cereal grains, like barley, oats, rye, and wheat. Wellmune® is a yeast beta 1,3/1,6 glucan. Using a proprietary process, Wellmune® is extracted from the cell wall of a proprietary strain of baker’s yeast. Highly purified, Wellmune® is gluten-free.


Q: When is the best time to consume Salud Hydration + Immunity Drink Mix?
A: Salud Hydration + Immunity Drink Mix is versatile and can be used in numerous scenarios such as: starting your day, recovering from a night out, boosting your immune system when feeling unwell, and hydrating before, during, or after a workout, among others.


Q: Is it safe to consume Salud Hydration + Immunity Drink Mix while pregnant or breastfeeding?
A: Although we believe there are no harmful ingredients in the formula, we strongly advise consulting with your healthcare professional before using the product during pregnancy or while nursing to ensure its safety for your specific situation.

Q: How many sticks can I consume a day?
A: It is advised not to exceed 3 sticks per day for optimal results and safety.


Q: Can individuals of all age groups safely consume Salud Hydration + Immunity Drink Mix?
A: Yes, the drink mix is suitable for children, teenagers, adults, and the elderly.

 

Salud Energy + Focus Drink Mix

Q: What makes Energy + Focus Drink Mix different from other products in the market?
A: Salud Energy + Focus Drink Mix was designed to provide you with on-the-go energy and improved focus. Each serving delivers 200mg of Organic Caffeine from PurCaf® and AmaTea®. We’ve also included focus supporting ingredients L-Theanine, L-Tyrosine and Taurine to provide an optimal brain boost without the jitters or crash. Unlike traditional energy drinks loaded with sugar, one packet contains only 1 gram! With each serving you are getting 2-in-1 benefits served in traditional agua fresca authentic flavors!

Q:What are PurCaf® and AmaTea®?
A: Two premium sources of organic caffeine that work together to provide balanced and clean energy. More specifically, PurCaf® is USDA certified organic caffeine powder from green coffee beans. Thanks to its proprietary clean-water extraction process, PurCaf® has a more neutral taste profile. AmaTea® is Organic guayusa extract standardized to caffeine. It is a functional herb that grows only in the upper Amazon basin of Ecuador and Peru. Applied Food Sciences owns the trademarks for both ingredients and is the world’s leading organic caffeine supplier selling more than 5 billion servings of clean energy. You can rest assured that both ingredients are sourced with the high quality control standards.

Q: When should I drink Salud Energy + Focus Drink Mix?
A: You should drink Salud Energy + Focus Drink Mix when you need a boost of energy, before your workout, when you need to concentrate on a task, or study for a test.  We do not recommend drinking it within 6 hours before bed.

Q: How many sticks of Salud Energy + Focus Drink Mix can I consume per day?
A: The FDA (U.S. Food and Drug Administration) recommends a daily caffeine limit of 400mg. With this in mind, we suggest consuming no more than two sticks per day. If you are sensitive to caffeine, consider starting with half a stick. Please discontinue use if you experience any adverse reactions and consult a healthcare professional if necessary.

Q: How does Salud Energy + Focus Drink Mix compare to a cup of coffee?
A: Salud Energy + Focus Drink Mix delivers 200mg of organic caffeine, similar to two 8-ounce cups of brewed coffee. It also includes L-Theanine, L-Tyrosine, and Taurine for enhanced focus and a balanced energy boost without jitters or crashes. With only 1 gram of sugar and authentic agua fresca flavors, it's a refreshing and functional coffee alternative..

Q: Is Salud Energy + Focus Drink Mix safe for all ages?
A: Salud Energy + Focus Drink Mix is not recommended for children or people who are sensitive to caffeine. It is designed for adults seeking a natural energy boost and improved focus. Always consult a healthcare professional if you have any concerns about consuming caffeinated products.

Q: Can I drink Salud Energy + Focus Drink Mix if I'm pregnant or nursing?
A: Salud Energy + Focus Drink Mix is not recommended for pregnant or nursing women due to its caffeine content. It's always best to consult your healthcare professional before consuming caffeinated products during pregnancy or while nursing. They can provide personalized advice based on your specific situation and needs. 

Salud Calm + Sleep Drink Mix

Q: What makes Salud Calm + Sleep Drink Mix different from other products in the market?
A: Salud Calm + Sleep Drink Mix stands out due to its unique blend of carefully selected ingredients, designed to calm your mind and promote restful sleep. It combines 3mg of Melatonin and 28mg of Affron®, two superstar ingredients that help you fall asleep and stay asleep. Additionally, it includes Magnesium and L-Theanine to encourage calmness and relax your mind and muscles. With authentic flavors and only 1 gram of sugar per serving, it's a delicious and convenient way to support a good night's rest.

Q: What is Affron®?
A: Affron® is a high-quality saffron extract derived from the Crocus sativus L. flower. It is the most-awarded saffron extract worldwide and has been clinically proven to promote restorative sleep and encourage a positive mood. The extraction process for Affron® ensures that it retains the active components of saffron, making it a potent and effective ingredient. Saffron has been traditionally used for its various health benefits, and with Affron®, you can be confident that you're getting a premium and well-researched saffron extract to support your overall well-being.

Q: When should I drink Salud Calm + Sleep Drink Mix?
A: You should drink Salud Calm + Sleep Drink Mix about 30 minutes before bedtime. It is designed to help calm your mind and promote restful sleep, so taking it before bed allows the Melatonin, Affron®, Magnesium, and L-Theanine to work together to encourage relaxation and prepare your body for a restorative night's sleep. Please note that the drink may cause drowsiness or sleepiness, so avoid consuming it before driving, operating machinery, or engaging in any activity that requires alertness.

Q: Will drinking Salud Calm + Sleep Drink Mix make me feel groggy in the morning?
A: Salud Calm + Sleep Drink Mix is formulated to promote restful sleep and help you wake up feeling refreshed. Most people do not experience morning grogginess after using the product. However, individual responses may vary. If you do feel groggy after using Salud Calm + Sleep Drink Mix, you may want to adjust the serving size or consult with your healthcare professional for personalized advice.

Q: Can I drink Salud Calm + Sleep Drink Mix if I’m pregnant or nursing?
A: It is always best to consult with your healthcare professional before using Salud Calm + Sleep Drink Mix if you are pregnant or nursing. They can provide personalized advice based on your individual needs and circumstances. While some ingredients in the product, such as melatonin, may not be recommended for pregnant or nursing women, your healthcare professional can offer the most accurate guidance for your specific situation.

General

Q: Are Salud products gluten-free, vegan, non-GMO, dairy free, and soy free?
A: Yes, Salud products are gluten-free, vegan, non-GMO, dairy-free, and soy-free. We are committed to providing high-quality products that cater to various dietary needs and preferences. Enjoy the benefits of our drink mixes knowing they are made with carefully selected ingredients to support your lifestyle choices.

Q: Do Salud products contain artificial colors or dyes?
A: No, Salud products do not contain artificial colors or dyes. We prioritize the use of natural ingredients in our drink mixes to ensure that our customers can enjoy the benefits without any unnecessary additives.

Q: Do Salud products contain allergens?
A: Yes, Salud products may contain allergens. Specifically, the Salud Hydration + Immunity Drink Mix contains coconut powder powder, which can be an allergen for some individuals. If you have any concerns about allergens or ingredient sensitivities, it's always best to consult the product label and seek guidance from a healthcare professional before consuming any new product.

Q: Where are Salud products available for purchase offline? Are you available in stores?
A: Yes, Salud products are available for purchase offline at various retail locations, including Target, Walmart, and others. To find a store near you that carries Salud products, you can use our store locator. This tool will help you easily locate the nearest retail location where you can find Salud drink mixes to support your hydration, energy, and sleep needs.

Q: I'm interested in carrying Salud products in my retail store. What's the process?
A: We are presently partnering with a select group of clients for wholesale opportunities. For more information, please send an email to info@tastesalud.com.

Q: What forms of payment do you accept?
A: We accept a variety of payment options, including credit cards, ShopPay, AmazonPay, PayPal, Google Pay, MetaPay, and Sezzle, which allows you to buy now and pay later. This range of payment methods ensures a convenient and flexible shopping experience for our customers.

Shipping and Returns

Q: I placed my order, but I made a mistake. How can I edit my shipping address?
A: If you need to make changes to your shipping address after placing an order, please contact Taste Salud as soon as possible at info@tastesalud.com. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we are unable to make changes to the shipping address.

Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your order. If you have not received a shipping confirmation email, please check your spam folder or contact Taste Salud customer service at info@tastesalud.com for assistance. Please note that carriers may take longer than expected to update the tracking status of a package during busier seasons. If the tracking status does not update within 3 business days, please contact Taste Salud for an additional update on your package.

Q: How much does shipping cost?
A: Our standard shipping rate is $5, and expedited shipping is available for $15. Please note that shipping rates may vary for international orders, and all rates are automatically generated.

Q: What is your refund policy?
A: Our refund policy states that we will offer refunds if the return is due to damage by us or manufacturer defect within 30 days of the original purchase date. Refunds will only be issued after the items have been returned to us. If you are missing an item or receive damaged product, please contact us within 3 business days of delivery, and we will send a replacement at no additional cost. We do not offer returns or refunds for clothing items unless it is due to damaged goods received. Proof of damage must be documented by photograph and submitted. We only offer exchanges on clothing items, no returns. Exchange must be requested within 30 days of the original purchase date, and the item must be returned unworn and unwashed before exchange will be processed. Additional shipping charges will apply.

Q: What should I do if I receive the wrong product?
A: If you receive the wrong product, please contact us at info@tastesalud.com within 3 business days of delivery. We will work with you to resolve the issue and send you the correct product as soon as possible at no additional cost to you.

Q: I didn’t like the flavor I ordered. Can I exchange it for a different flavor?
A: Unfortunately, we do not offer exchanges for different flavors. However, if you are not satisfied with the flavor you received, please contact us at info@tastesalud.com within 60 days of delivery to initiate the return process. We stand fully behind our products and will provide a refund for your purchase. We ask that you share your valuable input as to why you are requesting a return, so that we may strive to improve your customer experience in the future.

Q: What should I do if I receive my product and it is damaged?
A: If you receive your product and it is damaged, please contact us at info@tastesalud.com within 3 business days of delivery. We will arrange for a replacement to be sent to you at no additional cost. Please be prepared to provide photos of the damaged product as proof.

Q: Where do you ship to?
A: We currently ship to the United States, Canada, and Mexico.

Subscribe and Save

Q: How do subscriptions work?
A: We offer subscriptions for each flavor through Skio, where you can Subscribe and Save 15% off. Delivery frequency can be set for every 15 or 30 days. You can easily swap out flavors on your own through your account page. If you encounter any issues, you can contact us at info@tastesalud.com, and we will be happy to assist you. You may cancel your subscription at any time on your account page.

Q: Can I change the flavor and modify the frequency of my subscription?
A: Yes, you can easily change the flavor and modify the frequency of your subscription by logging into your account page linked here. Simply select the new flavor you would like to receive and adjust the delivery frequency to fit your needs. If you encounter any issues, please contact our customer support team at info@tastesalud.com for assistance.

How To Use Salud

Q: How much water should I use to mix with a packet of Salud?
A: For all Salud drink mixes, we recommend mixing one packet with 8-12 ounces of water, depending on your personal taste preferences. You can adjust the amount of water to make the drink sweeter or less sweet to your liking.

Storage and Product Stability

Q: How should I store my Salud products?
A: To maintain the freshness and quality of our products, we recommend storing them in a cool, dry place away from direct sunlight and excessive heat. This can help ensure that the flavor and nutrients are preserved until you're ready to enjoy them.

 

Still have questions?  Please CONTACT US or email us at: info@tastesalud.com and we will get back to you as soon as possible!