Shipping and Returns
During busier seasons, carriers may take longer than expected to update the tracking status of a package. If a package has shipped and the tracking status does not update within 3 business days, please contact Taste Salud for an additional update on your package. If a package shows tracking updates but has stalled at a processing location, please contact the carrier for additional information, as they would be able to provide the most up to date information on your package.
We stand fully behind our products. If you are not 100% satisfied, contact email@example.com within 60 days of delivery to initiate the return process. We ask that you share your valuable input as to why you are requesting a return, so that we may strive to improve your customer experience in the future.
Please note, we are only able to accept returns/provide refunds for orders purchased through tastesalud.com. Samples will not be eligible for return.
Refunds will process once the order is in transit to our warehouse.
Below are the current shipping options available when purchasing from Taste Salud:
Standard (4-7 Business Days) - $5
Expedited (2 Business Days) - $15
Once an order has been processed the shipping method cannot be changed.
Taste Salud offers standard shipping with 4-7 business day delivery. This includes a 1-2 business day processing time for orders. Please allow extra time if your order was placed Friday evening, during weekends or on holidays.
The daily cut-off for processing orders is 12PM PST. For example, if you ordered Thursday before Noon PST, your order would be picked, packed and shipped out that same day. If you ordered Thursday after Noon PST, your order would be picked, packed and shipped the following day. If you ordered Friday after Noon PST, your order would be picked, packed, and picked up on Monday. Unfortunately, we do not pick orders on the weekend.
Standard shipping to military addresses is sent via USPS. Due to extended handling time, delivery to these addresses may take up to 21 business days.
We accept orders from the United States, Canada, and Mexico. Please be advised it is your own personal responsibility to understand the import regulations for your country. Once your order has left our possession, we no longer hold any responsibility for any customs delays.
If your order is returned to us by customs, you may be entitled to a refund only after goods have been received. You will not be refunded shipping costs.
All rates are automatically generated, we do not dictate shipping costs.
We will not take responsibility for stolen, lost, or seized shipments on international orders. We do not offer refunds on shipments that have been stolen, seized or lost internationally. It is your responsibility to understand your country’s import regulations. If your package has been stolen, lost, or seized please contact your customs or postal carrier.
Holiday Shipping Cutoffs
Please note that the months of November and December are some of the busiest times of the year, as people nationwide are shopping and preparing for the holiday season. Some packages may experience carrier delays of up to 10 business days.
In order to ensure delivery of your order before December 25th, please take note of our holiday cutoff dates:
Standard Shipping: December 10th, Noon PST
Expedited Shipping: December 16th, Noon PST
Questions about Shipping and Returns should be sent to us at: firstname.lastname@example.org